Privacy Policy
Pokke Inc. (hereinafter “the Company”) protects its customers’ personal information in accordance with applicable privacy laws and collects, uses, and provides personal information based on the consent of its users. As a provider of information and communications services, the Company strictly complies with the Personal Information Protection Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., the Communications Secrets Protection Act, and the Telecommunications Business Act, thereby actively safeguarding the user’s right to self-determination over personal information and their interests.
Chapter 1: General Provisions
1. Purpose
This Privacy Policy is intended to regulate the processing and protection of personal information collected from all services (web, mobile, etc.) provided by the Company.
2. Scope of Application
This policy applies to all services operated by the Company. In the event of any conflict with provisions stipulated in separate terms or policies, the latter shall take precedence.
3. Basic Principles
- Personal information is collected and used to the minimum extent necessary in accordance with the law.
- The collected personal information is not used for purposes other than those explicitly stated.
- The rights of users (e.g., access, correction, deletion, suspension of processing, etc.) are guaranteed in accordance with relevant laws.
Chapter 2: Collection, Use, and Retention Period of Personal Information
The Company collects and uses personal information for various purposes such as service provision, member management, marketing, and statistical analysis as outlined below.
| Collection Method | Purpose | Collected Items | Retention and Use Period |
|---|
| Membership Registration and Service Use | Member identification, identity verification, service provision, management of improper users | Name, date of birth, contact information, email, user ID, SNS account information, nickname, password, etc. | Immediately destroyed upon membership withdrawal (subject to retention periods prescribed by relevant laws) |
| Automatic Collection (Cookies, Device Information, etc.) | Provision of customized services, statistical analysis, management of visit records | IP address, cookies, MAC address, advertising ID (ADID or IDFA), unique device number (UDID or IMEI), service usage records, access logs, device information, etc. | For the duration of service use; users can manually delete them via separate settings |
| Marketing and Promotions | Event notifications, provision of customized advertisements | Consent status, PUSH tokens, SNS integration information, etc. | Immediately destroyed upon withdrawal of consent or membership cancellation |
| Others (Location Information, Behavioral Information, etc.) | Provision of location-based services, analysis of usage behavior, provision of customized recommendation services | (Optionally collected) location information, usage records, advertising identifiers, etc. | Immediately destroyed after the service provision purpose has been achieved (in compliance with relevant laws) |
Additional collected items and detailed information can be found in the separate “Personal Information Collection and Use Notice” provided within the Company’s services.
Chapter 3: Destruction of Personal Information
1. Destruction Principles
- Personal information will be promptly destroyed when the purpose of its collection and use has been fulfilled or the retention period has expired.
- However, if there is a legal obligation to retain the information, it will be stored separately for the prescribed period.
2. Destruction Procedures and Methods
- Electronic Files: Destroyed using technical methods that render recovery or reconstruction impossible (e.g., complete deletion, overwriting, etc.).
- Printed Materials: Destroyed using shredders or incineration.
Chapter 4: Provision of Personal Information to Third Parties
1. Basic Principles
- The Company does not provide personal information to third parties without the prior consent of the user.
- Exceptions may be made in cases required by law or in emergency situations.
2. Items Provided to Third Parties
- Detailed information such as the recipients, provided items, purposes of use, and retention periods can be found in the separate “Notice on the Provision of Personal Information to Third Parties” within the service.
Chapter 5: Consignment of Personal Information Processing
1. Purpose of Consignment
- To ensure smooth service provision, the Company may entrust certain personal information processing tasks (e.g., operation of customer service centers, message dispatch, payment processing, etc.) to specialized external vendors.
2. Management of Consignment
- When entering into a consignment contract, the Company will manage and supervise the entrusted vendor to ensure compliance with personal information protection obligations, and upon termination of the consignment, the personal information will be returned to the Company’s directly managed system for further processing.
3. Consignment Details
- Details such as the consigned tasks, the entrusted vendor, and the retention period can be found on the Company’s website under “Status of Consignment of Personal Information Processing.”
Chapter 6: Overseas Transfer of Personal Information
1. Principles
The Company principally processes personal information domestically. In cases where an overseas transfer is necessary, the Company will obtain the user’s prior consent and securely transfer the information in accordance with relevant laws (e.g., the Personal Information Protection Act).
2. Information Provided during Overseas Transfer
The destination country, transfer method, provided items, purposes of use, and retention period will be specified, and users have the right to refuse an overseas transfer.
Chapter 7: Users’ Rights and Methods to Exercise Them
1. Users’ Rights
Users may exercise the following rights at any time:
- The right to access, correct, delete, or suspend the processing of personal information.
- The right to withdraw consent for the collection and use of personal information.
- The right to request an explanation regarding automated personal information processing, etc.
2. Methods to Exercise Rights
- Online: Through the “Personal Information Management” section on the Company’s website.
- Offline: By contacting the customer service center via telephone or email.
- Example: Customer Service Phone Number: +65-9883-7922, Email: privacy@pokke.me
- Where necessary, a verification process will be conducted, and in cases of proxy applications, relevant documents such as a letter of authorization must be submitted.
Chapter 8: Operation of Cookies and Automatic Collection Devices
1. Purpose of Using Cookies
To provide customized services, perform statistical analysis of usage, enhance security, etc.
2. Installation and Rejection of Cookies
- Users may refuse to store cookies via their web browser settings; however, doing so may restrict the use of certain services.
- Examples of Browser Settings:
- Chrome: “Settings > Privacy and Security > Cookies and other site data”
- Edge: “Settings > Cookies and site permissions”
- Firefox and Safari: Configure cookie settings through their respective browser menus.
Chapter 9: Collection and Use of Behavioral Information
1. Definition and Purpose of Behavioral Information Collection
- Collection of non-identifiable information such as service usage patterns, visit records, advertising identifiers, etc.
- This information is used to provide customized advertisements, recommendation services, and to improve the service.
2. Consent and Withdrawal
The collection of behavioral information is conducted with separate consent, and users may withdraw their consent at any time.
Chapter 10: Measures to Ensure Security
The Company implements the following measures to securely manage users’ personal information:
- Administrative Measures: Establishment of internal management plans, regular employee training, and management of access rights.
- Technical Measures: Data encryption, operation of intrusion detection systems, and installation of security programs.
- Physical Measures: Access control of server rooms and storage locations, and operation of security facilities.
Chapter 11: Personal Information Protection Officer and Contact Information
The Company has designated an officer responsible for overseeing personal information protection. For any inquiries, please contact via the following:
- Phone: +65-9883-7922
- Email: privacy@pokke.me
Chapter 12: Changes to the Privacy Policy
1. Notification of Changes
- In the event of any changes to this policy, notice will be given via the Company’s website and in-app announcements at least 7 days in advance (or 30 days in the case of significant changes).
2. Effective Date
- The revised policy shall take effect from the date the notice is provided.
Appendix
- This Privacy Policy shall be effective as of March 6, 2025.
- All previous versions of the Privacy Policy are hereby revoked.